Using Profiles in the Widget

The Widget will count towards one profile at a time, however, Profiles are easily interchangeable. The active profile will always be displayed at the top of the Widget (diagram) and can be changed at any time. Switching Profiles means comments will now count towards the new active profile, all comments made on the previous profile will be saved and you can come back to this profile and keep counting at any time. At this stage, the Widget only works with Instagram so we will only give you the option to switch and choose between your Instagram profiles that are set up in the Dollar Eighty dashboard. Why do I not see my Instagram profile?

Confirming an Instagram profile for the widget to use

Once a user has downloaded the Dollar Eighty widget they will need to log in to an Instagram account in order for the widget to start tracking comment count and target links. You are able to use the widget with multiple profiles, however, you will need to click on the widget and change this in order for the user to change between profiles.

My profile is not showing up in the Widget?

Currently, the Dollar Eighty widget will only function with Instagram accounts. If a users widget is not showing up when the user is on Instagram there are two things that may be the cause of this 

  1. You need to refresh your browser; and 
  2. Make sure you have selected your Instagram profile on your Dollar Eighty Dashboard. 

If a user’s widget is not working after ensuring both above actions have been completed, you can contact our team at support@dollareighty.com.

Make sure you have created a profile in Dollar Eighty and that the social channel selected is Instagram.

How does Dollar Eighty interact with Instagram?

Dollar Eighty acts as a separate entity to Instagram. Instagram is entitled to carry out business in compliance with their terms and conditions and policies. Instagram maintains the right to limit or prevent commenting, deactivate accounts etc. Dollar Eighty essentially acts as a second party to Instagram and is in no way affiliated with Instagram. 

Dollar Eighty does not collect nor have access to Instagram data. Dollar Eighty and Instagram act independently.

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Email us at support@dollareighty.com and we will get back to you as soon as we can!